Privacy policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you make a purchase in our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, postal address, email address and any other information necessary to correctly process your order.
When you browse our website, we also automatically receive certain technical information, such as your device's IP address, the type of browser used, the operating system, the browser language and other data related to browsing. This information helps us better understand how our visitors use the website and allows us to continuously improve our services and the user experience.
Email marketing (where applicable)
With your consent, we may send you emails relating to:
- new products;
- special offers;
- promotions;
- news;
- personalized recommendations;
- information about Velynails;
- abandoned cart reminders, where applicable law permits.
You may withdraw your consent or unsubscribe from our commercial communications at any time by clicking the unsubscribe link included in our emails or by writing to us at:
Automatic currency conversion
When you use our website, your IP address may be used to estimate your approximate location for the sole purpose of automatically displaying prices in the currency corresponding to your country or region.
This information is stored temporarily by means of a session cookie, which is automatically deleted when the browser is closed.
SECTION 2 – CONSENT
How do we obtain your consent?
When you provide us with your personal data to make a purchase, verify a payment method, prepare a shipment, request a return, contact our customer service or use any of our services, we understand that you accept the collection and use of that data exclusively for the necessary purposes related to that request.
When we wish to use your information for a different purpose, such as sending commercial communications or marketing actions, we will request your consent beforehand when required by applicable law, or we will offer you the possibility to refuse such processing.
How can you withdraw your consent?
If after having given your consent you change your mind, you may withdraw it at any time by contacting us at:
The withdrawal of consent will not affect the lawfulness of the processing carried out before such withdrawal.
SECTION 3 – DISCLOSURE OF INFORMATION
We may disclose your personal data when:
- applicable law so requires;
- a competent authority legally requests it;
- it is necessary to protect our rights;
- it is necessary to prevent fraudulent activities;
- it is necessary to enforce our General Terms and Conditions of Sale or our Terms of Use;
- it proves essential to protect the security of our customers, employees or services.
Under no circumstances will we sell your personal data to third parties for commercial purposes.
SECTION 4 – SHOPIFY
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform used to sell our products and services.
Your personal data is stored through Shopify's secure storage systems, databases and applications.
All information is kept on servers protected by technical and organizational security measures designed to prevent unauthorized access, loss, alteration or improper disclosure of data.
Payments
If you choose a direct payment gateway to complete your purchase, Shopify will process the information necessary to complete the transaction.
Data relating to bank cards is processed in accordance with the PCI-DSS (Payment Card Industry Data Security Standard).
Payment information is only kept for the time necessary to complete the transaction and comply with the applicable legal obligations.
Once the operation is completed, the data is deleted or kept only when the legislation in force requires it.
All payment gateways used comply with the PCI-DSS security standards, developed by the PCI Security Standards Council, made up of organizations such as Visa, Mastercard, American Express and Discover.
SECTION 5 – THIRD-PARTY SERVICES
In the course of our activity, we collaborate with various external providers who help us deliver our services.
As a general rule, these providers only collect, use and process your personal data to the extent necessary to provide the services we have entrusted to them.
Some of these providers, such as payment platforms, transport companies, order tracking services, marketing tools or analytics platforms, have their own privacy policies regarding the processing of the personal data we communicate to them for the correct execution of their services.
We recommend that you consult their respective privacy policies to understand how they process your personal data.
Some of these providers may be established or store data in countries other than yours. In such cases, your data may be subject to the legislation in force in those countries.
Velynails only selects providers that apply adequate security measures and that comply, where applicable, with the applicable regulations on the protection of personal data.
SECTION 6 – SECURITY
The protection of your personal data is a priority for Velynails.
We apply reasonable technical, organizational and security measures to protect your data against any unauthorized access, loss, alteration, disclosure or accidental destruction.
When you enter information relating to your bank card, that data is transmitted by means of SSL (Secure Socket Layer) encryption technology and stored using security systems that comply with recognized industry standards, including AES-256 encryption, where applicable.
Although no Internet transmission or electronic storage system can guarantee absolute security, we commit to applying the best industry practices and to complying with generally accepted security standards, including those required by the PCI-DSS standard for the processing of payment data.
Access to personal data is limited only to authorized personnel and to providers who need to access it to correctly provide their services.
SECTION 7 – COOKIES
Our website uses cookies and similar technologies to improve your browsing experience, ensure the correct functioning of the site, personalize certain content, produce statistics and, where applicable, display advertising adapted to your interests.
Among the cookies we may use are:
- _session_id: unique session identifier used by Shopify to store session information.
- _shopify_visit: used to produce internal statistics on site visits. Expires after approximately 30 minutes.
- _shopify_uniq: used to count the number of visits made by the same user. Expires at the end of the day.
- cart: stores information relating to the shopping cart for a period of approximately two weeks.
- _secure_session_id: secure session identifier used by Shopify.
- storefront_digest: used to verify access when the store is protected by a password.
Likewise, we may use cookies provided by third parties, such as analytics, advertising or website performance measurement tools.
You can configure your browser to accept, refuse or delete certain cookies. However, disabling some of them may affect the correct functioning of certain features of the site.
SECTION 8 – AGE OF CONSENT
By using this website, you declare that you have reached the legal age of majority in your country or place of residence or that you have the necessary authorization to allow a minor under your responsibility to use this site.
Our products and services are not intentionally directed at minors.
If we detect that personal data of a minor has been collected without the corresponding legal authorization, we will adopt reasonable measures to delete that information as soon as possible.
SECTION 9 – MODIFICATIONS TO THE PRIVACY POLICY
Velynails reserves the right to modify this Privacy Policy at any time in order to adapt it to legal, technical, commercial changes or those related to the evolution of our services.
The modifications will be applicable from the moment of their publication on this website, unless applicable law provides otherwise.
In the event of important changes affecting the processing of your personal data, we will inform you by the means we consider appropriate when the legislation in force requires it.
If Velynails were acquired, merged or integrated into another entity, your personal data may be transferred to the new controller for the sole purpose of guaranteeing the continuity of our services and always respecting the applicable regulations on data protection.
INQUIRIES AND CONTACT
If you wish to access your personal data, rectify it, update it, request its deletion, limit its processing, exercise your right of opposition, request the portability of your data, withdraw your consent where applicable or submit any inquiry related to the protection of your personal data, you can contact us at any time:
Our team will do everything possible to respond to your request as soon as possible and in accordance with the applicable legislation on the protection of personal data.