Shipping policy

Delivery times

Delivery times may vary depending on the destination country.

  • Europe: between 6 and 15 business days.
  • International destinations (including Mexico, Colombia, Peru, Chile and other countries outside Europe): between 10 and 18 business days.

These times start counting from the order's dispatch date and may vary slightly during periods of high demand.

Preparation time

Orders are generally prepared within 24 to 72 business hours after payment confirmation.

During times of high demand, preparation may exceptionally extend up to 7 additional business days.

We do not ship on weekends or public holidays.

On certain occasions, delays beyond our control may occur, such as customs inspections, adverse weather conditions or an exceptionally high volume of shipments.

If your order experiences a delay, we recommend waiting a few additional days, checking your shipment tracking or contacting us at sav@velynails.com.

Shipping methods and costs

Standard shipping

  • Free, with no minimum purchase amount.

Premium shipping (€1.99)

Includes:

  • Priority order preparation.
  • Priority dispatch.
  • Full shipment tracking.
  • Safer delivery.

All Velynails orders include a tracking number that you will receive automatically by email once the order has been shipped.

You can also check the status of your order at any time from our tracking page:

https://velynails.com/apps/track123

Exceptional delays

Although we work to always meet the estimated times, some deliveries may be delayed due to circumstances beyond Velynails' control, such as:

  • Customs controls.
  • Adverse weather conditions.
  • Congestion of transport companies.
  • High logistics volume at certain times of the year.

If the estimated time has been exceeded, we recommend waiting between 2 and 3 additional business days.

If the delay continues, contact our customer service at sav@velynails.com.

Our team will follow up on your case until we offer you a solution.

Order tracking

Once your order has been shipped, you will automatically receive an email with your tracking number.

You will also be able to check the status of your shipment at any time from:

https://velynails.com/apps/track123

Please note that tracking information may take between 24 and 72 hours to update after dispatch.

Changing the delivery address

You can request an address change within 24 hours after placing the order by writing to us at sav@velynails.com.

Once the order has been prepared or shipped, it will no longer be possible to change the delivery address.

What happens if I am not at home during delivery?

Depending on the transport company, the delivery driver may:

  • Leave the parcel in a mailbox or safe place.
  • Hand it to an authorized neighbor.
  • Take it to a nearby pickup point.
  • Schedule a new delivery attempt.

We recommend regularly checking your order tracking to know the updated status of the delivery.

What should I do if my order is delayed or seems lost?

Delays may be due to customs controls, logistics incidents, weather conditions or exceptional situations of the carrier.

If your order significantly exceeds the estimated delivery time, contact us at sav@velynails.com.

Our team will investigate the incident and support you until your order is delivered or, where applicable, offer you the most appropriate solution.

Customer service

If you have any questions related to the shipment of your order, our team will be happy to help you.

Email: sav@velynails.com

We usually respond within 24 to 48 business hours.